Care plan terms

The deal, in plain language.

Effective 19 July 2026. This page is the whole agreement between you and Forma Sites. No separate contract, nothing hidden in a PDF you never got sent.

Forma Sites builds and looks after websites for fitness businesses in New Zealand. "We" and "us" means Forma Sites, run by Hamish, a sole trader. "You" means whoever's business the site is for. This applies from the day your site goes live on a care plan.

What you get

A live, fast, mobile friendly website, hosted and looked after by us. Small updates whenever you need them: text, images, prices, hours, done for you, not by you. Security, backups and uptime handled. Nothing for you to manage or maintain.

What it costs

A flat monthly care plan, agreed with you before anything goes live. The rate is NZ$59 a month. An annual option is available at NZ$590 a year, two months free against the monthly rate. Anyone who was quoted an earlier rate in writing keeps that rate for as long as they stay.

The build is a fixed NZ$1,200, quoted before we start, and you see the finished site before you pay it. No setup fee and no hourly charges.

Small updates included

Text, image, price and content changes are part of your plan, as often as you reasonably need them, message us the change and we take care of it. A new page or section beyond what's already on your site, an online store, a booking system built from scratch, or a full redesign or rebrand are a separate job, always quoted flat and in writing before any work starts, always your call whether to go ahead. Typical range for that kind of work is from NZ$150.

What you own, and what you can buy

Your domain, your photos, your words, your logo and your bookings are yours. They are registered in your name, or handed to you if we registered anything for you, and they leave with you whenever you go, regardless of how or why. We will never hold any of that hostage.

The website itself is yours as well. You pay a fixed NZ$1,200 to have it built, and once that is paid the design and the files belong to you permanently. There is no licence, no buyout fee and nothing held back. If you cancel the care plan we hand over the files so you can host it wherever you like, and the site does not come down at our end until you have them. No lock in and no minimum term.

If you were quoted the earlier free build arrangement in writing before 7 August 2026, those terms stand for you exactly as they were given, including the care plan rate you were promised. Nothing on this page reduces anything already promised to you in writing.

Cancelling

Month to month, no minimum term. Cancel any time by emailing formasites.web@gmail.com. Your current paid period runs out in full, we don't cut the site early, and you are not charged again after that. We don't refund the part of a month already paid for, the same as any other monthly service.

If you're on the annual plan and cancel partway through the year, the remaining months are not refunded. The annual price is a prepaid discount in exchange for the year up front, the same logic as any annual plan anywhere. If that ever feels wrong for your situation, email us, we'll talk about it like people rather than hide behind this page.

If a payment fails

Card declines happen, expired cards, banks flagging something, it's normal. Stripe automatically retries a failed payment over roughly two weeks. We'll email you the first time it happens so you can update your card if needed. Your site stays live during that window. If payment still can't be collected after that, we'll reach out directly before anything is paused, we don't pull a site without warning you first.

Privacy

If your site has an enquiry form, the details a visitor sends go to you, and only you. We don't sell, rent or repurpose them. We don't run third party ad trackers on client sites. Basic hosting logs exist the way they do for any website on the internet, that's infrastructure, not tracking.

Liability

If something goes wrong on our side, our responsibility is limited to the fees you've paid us in the 12 months before the issue. That's a fair ceiling for a NZ$59 a month plan, and it's standard for a service at this price, not us trying to dodge something.

Your rights under New Zealand law

Nothing on this page takes away any right you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where those Acts apply and can't legally be excluded, they aren't excluded by this page, regardless of anything else written above.

Changes to these terms

We may update this page occasionally as the business grows. If a change materially affects you, we'll email you before it takes effect rather than letting you find out by accident.

Governing law

This agreement is governed by the laws of New Zealand.

Questions any time. You have a direct line to the person who actually built your site, not a support ticket queue: formasites.web@gmail.com.